Once done, open Device Manager, click Action -> Scan for hardware changes. Repeat the removal with all Windows Hello related drivers and then reboot your PC. If no newer driver, choose Roll back or if not available, choose Uninstall, Locate the Hello, Biometric device, webcam, and fingerprint drivers individually, choose Driver tab, If no newer driver Right-click on Start button and select Device Manager. Go to the PC maker's Support Downloads web page for your exact model, Serial Number or Dell Service tag, compare the latest Biometric drivers with the ones presently installed in Device Manager reached by right clicking the Start button, download and install any newer, If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. Select Edit and disable the Configure enhanced anti-spoofing feature. Select Windows Components and open Biometrics.Ĭlick on Facial Features and right-click on Configure enhanced anti-spoofing option. Pres Windows key, type gpedit, and press Enter.Ĭlick on Computer Configuration and open Administrative Templates. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. Locate Fingerprint or Facial Recognition options and click Remove under them.Īfter that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition.Ĥ) Modify Group Policy Settings (for Pro version only)Ĭreators Update might have modified some of the crucial settings of Group Policy. Go to Settings > Accounts > Sign In Options I'm Greg, an installation specialist and 9 year Windows MVP here to help you.Ģ) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.ģ) Reset Facial Recognition and/or Fingerprint Options
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